Senior Fulfillment Operations Leader

Stord-Warehous; Hebron Estates (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Stord is seeking a Sr. Operations Manager to lead day‑to‑day fulfillment center activities in a high‑volume environment.

You will guide a team of Operations Managers, area managers and warehouse staff to hit daily goals and ensure accuracy, efficiency and quality across inbound, put away, outbound and returns. You will own operational KPIs, budget and payroll, schedule staffing, and coordinate with cross‑functional teams to support new client launches.

Qualifications

• Experience leading large, salaried teams in high‑volume DC environments.
• Strong communication and coaching skills across levels.
• Proven ability to manage operational KPIs and P&L responsibilities.

Responsibilities

• Oversee day‑to‑day fulfillment center operations (inbound, put away, outbound, returns).
• Lead and develop Operations Managers, Area Managers and warehousing staff.
• Set and monitor KPIs: location accuracy, dock‑to‑stock, SLA, productivity.
• Budgeting, payroll, staffing and planning for new client launches.
• Collaborate with IE, Solutions Eng, QA, and Implementations to drive results.

Skills

Leadership

Ops management

Communication

Excel/Sheets

B2B/B2C

Education

Bachelor's degree

Tools

WMS

Job description

Stord is seeking a Sr. Operations Manager to lead day‑to‑day fulfillment center activities in a high‑volume environment.

You will guide a team of Operations Managers, area managers and warehouse staff to hit daily goals and ensure accuracy, efficiency and quality across inbound, put away, outbound and returns. You will own operational KPIs, budget and payroll, schedule staffing, and coordinate with cross‑functional teams to support new client launches.