Senior Fulfillment Ops Leader — Scale & Deliver

3PL Hub Inc.; Hebron Estates (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Stord is seeking a Sr. Operations Manager to lead day-to-day fulfillment center operations in Kentucky. You will oversee inbound, putaway, outbound, B2C/B2B, and returns, while driving efficiency and accuracy across the facility.

You will build and coach a team of Operations Managers and warehouse staff, maintain KPIs, budgets, staffing plans, and support new client launches. This role requires strong leadership, WMS and Excel skills, and comfort with overtime when needed.

Qualifications

• Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higher.
• Experience leading salaried teams of 5 salaried employees or more.
• Experience leading teams of 60 non-exempt or more.
• Experience running and leading a highly technical operation, including automation.
• Experience working in a 500k sq ft facility or larger.
• Experience leading or being a direct contributor in operational startups or change management projects.
• Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective.
• Advanced knowledge of Excel/Google Sheets.
• Bachelor’s Degree or relevant experience.
• Previous leadership experience.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams.
• Able to transport up to 20 lbs.
• Able to perform basic mathematical calculations.
• Able to build solid, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to effectively use relevant material handling equipment (i.e forklifts).
• Able to express ideas clearly and convey necessary information.
• Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.
• Occasional non-standard work hours or overtime as business requires.

Responsibilities

• Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns.
• Lead and develop a team of Operations Managers, Area Managers, operations leads and warehouse associates to deliver on daily goals.
• Responsible for setting and maintaining all operational KPIs in the four walls - warehouse location accuracy, dock to stock, outbound SLA, Order productivity, personnel productivity
• Responsible for budgeting and payroll (operational P&L)
• Responsible for scheduling and staffing to plan
• Responsible for ensuring operational success during new client launches
• Responsible for the development and coaching of all Operations Managers, Area Managers, Leads and associates
• Partner with cross functional teams including industrial engineering, solutions engineering, customer quality, and implementations
• Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results
• Address operational and personnel issues affecting functional area
• Perform additional duties as assigned

Skills

Leadership experience

Operational management

WMS experience

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

WMS configuration

Excel/Google Sheets

Forklift operation

Job description

Stord is seeking a Sr. Operations Manager to lead day-to-day fulfillment center operations in Kentucky. You will oversee inbound, putaway, outbound, B2C/B2B, and returns, while driving efficiency and accuracy across the facility.

You will build and coach a team of Operations Managers and warehouse staff, maintain KPIs, budgets, staffing plans, and support new client launches. This role requires strong leadership, WMS and Excel skills, and comfort with overtime when needed.