Senior Fulfillment Operations Manager

Stord; Hebron Estates (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Stord is seeking an Operations Manager to lead a high-volume fulfillment center in Hebron, KY. You will guide a team of Area Managers, operations leads, and warehouse staff, driving day-to-day fulfillment, inventory accuracy, and KPI attainment.

The role emphasizes collaboration with cross-functional teams and optimization of operations through WMS and automation. You will manage budgeting, payroll, scheduling, and staffing while supporting new client launches and continuous improvement

Qualifications

• Bachelor's degree or relevant experience.
• 5+ years of experience in a high-volume direct-to-consumer environment.
• Experience leading salaried teams of 5+ and 60+ non-exempt staff.
• Experience running a highly technical operation including automation.
• Experience using WMS configuration and troubleshooting.

Responsibilities

• Oversee day-to-day operations for the fulfillment center, including inbound, put-away, outbound, B2C/B2B, and returns.
• Lead and develop Area Managers, operations leads, and warehouse associates to meet daily goals.
• Own and monitor operational KPIs: location accuracy, dock-to-stock, outbound SLA, order/productivity.
• Budgeting and payroll responsibility for the operations P&L.
• Schedule and staffing planning to meet demand, including new client launches.
• Develop and coach all levels of the operations team; partner with cross-functional teams.
• Address operational and personnel issues; collaborate with HR, Safety, Customer Service, and other Ops leaders.

Skills

Leadership

Communication

Advanced Excel

WMS

Automation

Budgeting

Staff management

Education

Bachelor's degree

Tools

WMS

Job description

Stord is seeking an Operations Manager to lead a high-volume fulfillment center in Hebron, KY. You will guide a team of Area Managers, operations leads, and warehouse staff, driving day-to-day fulfillment, inventory accuracy, and KPI attainment.

The role emphasizes collaboration with cross-functional teams and optimization of operations through WMS and automation. You will manage budgeting, payroll, scheduling, and staffing while supporting new client launches and continuous improvement