Senior Operations Lead - Commercial Lines (Remote)

Insurance Office Of America, Inc.; League City (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sick pay

401K with employer match

Professional growth

Respectful culture

Community service

Supportive teammates

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure process compliance, and maintain service excellence. The role also manages an assigned book of business and collaborates on complex client service needs.

The candidate will oversee staff performance, support staff development, and drive operational efficiency while aligning with HR policies and IOA values. Strong licensing and brokerage knowledge are required.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Direct Staff Management: Lead Account Management staff and provide coaching and guidance.
• HR Management: Ensure compliance with HR policies and processes.
• Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding.
• Performance Communication: Deliver evaluations and maintain transparent communication with leadership.
• Workflow Management: Assign and balance workloads to ensure service continuity.
• Operational Process Excellence: Implement and enforce processes and best practices.
• Data Analysis: Monitor and interpret performance data and take action as needed.
• Data Integrity: Maintain accurate data across agency and carrier systems.
• Account Management: Manage an assigned book of business.
• Technical Support: Serve as a subject matter expert for coverage and service questions.
• Client Relationship Management: Manage client relationships and support renewals and service needs.
• Policy and Service Administration: Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Renewal and New Business Execution: Lead or support the full renewal and new business process.
• Service Excellence: Deliver excellent service and proactively anticipate client needs.
• Culture Promotion: Promote IOA culture and improve engagement.
• Policy Compliance: Stay updated on company policies and procedures.
• Champion IOA Values:Demonstrate integrity and leadership.

Skills

Experience

Insurance brokerage

Analytical

Problem-solving

Communication

Multitasking

Organization

Active licensing

Professional designations

Education

High School Diploma

Tools

MS Office

Outlook

Word

Excel

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure process compliance, and maintain service excellence. The role also manages an assigned book of business and collaborates on complex client service needs.

The candidate will oversee staff performance, support staff development, and drive operational efficiency while aligning with HR policies and IOA values. Strong licensing and brokerage knowledge are required.