Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Snellville (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Sick time

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure policy and service excellence, and drive operational efficiency. The role oversees a book of business and supports complex client service needs in a remote-capable environment.

The ideal candidate has extensive industry experience, active licensing, and strong analytical, communication, and organizational skills, with a focus on growth, training, and retention within IOA’s

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs
• Active license required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Performance Standards: Monitor productivity, efficiency, quality, and service standards.
• Culture Promotion: Promote IOA culture and support team engagement.
• Professional Development: Support ongoing staff training and development.
• Succession Planning: Develop future branch operations leaders.
• Direct Staff Management: Lead Account Management staff and provide coaching and guidance.
• HR Management: Ensure compliance with HR policies and processes.
• Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding.
• Performance Communication: Deliver evaluations and maintain transparent communication with leadership.
• Workflow Management: Assign and balance workloads to ensure service continuity.
• Operational Process Excellence: Implement and enforce processes and best practices.
• Data Analysis: Monitor and interpret performance data and take action as needed.
• Data Integrity: Maintain accurate data across agency and carrier systems.
• Account Management: Manage an assigned book of business.
• Technical Support: Serve as a subject matter expert for coverage and service questions.
• Client Relationship Management: Manage client relationships and support renewals and service needs.
• Policy and Service Administration: Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Renewal and New Business Execution: Lead or support the full renewal and new business process.
• Service Excellence: Deliver excellent service and proactively anticipate client needs.
• Culture Promotion: Promote IOA culture and improve engagement.
• Policy Compliance: Stay updated on company policies and procedures.
• Champion IOA Values:Demonstrate integrity and leadership.

Skills

Brokerage knowledge

Licensing active

Analytical skills

Customer service

MS Office

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure policy and service excellence, and drive operational efficiency. The role oversees a book of business and supports complex client service needs in a remote-capable environment.

The ideal candidate has extensive industry experience, active licensing, and strong analytical, communication, and organizational skills, with a focus on growth, training, and retention within IOA’s