Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Irving (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career prog.

Respectful culture

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-capable role. This position oversees performance, processes, and client service while managing a book of business.

Ideal candidates have extensive insurance brokerage experience, active licenses, and strong analytical and communication skills. IOA offers competitive pay, health insurance, 401k, and career growth opportunities.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, claims support and documentation.

Skills

Industry experience

Customer service

Analytical skills

MS Office

Education

Active licensing

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-capable role. This position oversees performance, processes, and client service while managing a book of business.

Ideal candidates have extensive insurance brokerage experience, active licenses, and strong analytical and communication skills. IOA offers competitive pay, health insurance, 401k, and career growth opportunities.