Senior Operations & Customer Support Admin

Federal Express Corporation; Middleborough (MA); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation seeks an Sr Ops Admin to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, reports, and frontline inquiries to help ensure timely delivery and accurate information.

This role emphasizes attention to detail, multi-tasking in a fast-paced environment, and collaboration with management to support audit activity and operational performance.

Qualifications

• General clerical and administrative duties across hub/station operations.
• Typing, data entry, filing, faxing, emailing, answering calls.
• Proficient in MS Office and web-based tools; strong customer service mindset.

Responsibilities

• Provide clerical support to management and operations teams.
• Enter and review data to support functional areas.
• Compile data and generate regular/adhoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits and documentation for operations leadership.
• Support linehaul/dot/IC-related tasks as needed.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation seeks an Sr Ops Admin to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, reports, and frontline inquiries to help ensure timely delivery and accurate information.

This role emphasizes attention to detail, multi-tasking in a fast-paced environment, and collaboration with management to support audit activity and operational performance.