Senior Operations Admin: Logistics & Customer Care Lead

Federal Express Corporation; Olathe (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical assistant to support hub and station operations. You will manage front-line customer inquiries, perform data entry, and assist with audits and reports to improve delivery timelines. The role requires accuracy, multi-tasking, and strong communication skills.

The position is primarily on-site at our Kansas hub, with minimal travel. The successful candidate will handle essential functions across linehaul, quality assurance, and

Qualifications

• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in systems to support functional areas; compiles data and reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists management with audits and data retrieval; supports quality assurance and loss prevention functions.
• Tracks and communicates issue resolution to ensure timely delivery and accuracy.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical assistant to support hub and station operations. You will manage front-line customer inquiries, perform data entry, and assist with audits and reports to improve delivery timelines. The role requires accuracy, multi-tasking, and strong communication skills.

The position is primarily on-site at our Kansas hub, with minimal travel. The successful candidate will handle essential functions across linehaul, quality assurance, and