Senior Operations & Customer Support Admin

FedEx Corporation; Fort Wayne (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Federal Express Corporation is seeking an administrative clerk to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle damaged and misaddressed packages, provide timely updates, and act as the first point of contact for customers.

The role emphasizes clerical tasks, data entry, report generation, and collaboration with management to improve delivery efficiency. This is a PM shift with a 5-day work week, based in Indiana, United States.

Qualifications

• High school diploma or GED required or equivalent.
• Four (4) years of customer service, clerical, or related experience required; dock/ distribution center experience preferred.
• Proficiency in typing, data entry, and using office equipment and web-based applications.

Responsibilities

• Provide clerical support for management and operational functions (copying, filing, faxing, emailing, phone).
• Enter and review data in various systems and generate reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audit-related data retrieval for BCSA reviews.
• Support linehaul operations with IC settlements and DOT file maintenance.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking an administrative clerk to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle damaged and misaddressed packages, provide timely updates, and act as the first point of contact for customers.

The role emphasizes clerical tasks, data entry, report generation, and collaboration with management to improve delivery efficiency. This is a PM shift with a 5-day work week, based in Indiana, United States.