Operations Admin & Customer Support Lead

Federal Express Corporation; York (York County); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Federal Express Corporation is seeking an on-site clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. The role handles damaged/ misaddressed packages and serves as the first contact for customer inquiries.

Responsibilities include data entry, report preparation, address verification, and ensuring accurate scan statuses to facilitate same-day delivery.

Qualificações

• High School Diploma or GED required.
• Four years of customer service, clerical or related experience; dock/ distribution center experience preferred.
• General business skills: typing, data entry, use of phone, copier and fax.
• Microsoft Office and web-based applications software skills required.

Responsabilidades

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phones).
• Enter and review data in systems to support functional area.
• Compile data and prepare regular and ad hoc management reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCAS audit data retrieval and review.

Conhecimentos

Typing

Data entry

Microsoft Office

Customer service

Time management

Formação académica

High School Diploma or GED

Ferramentas

Web-based applications

Copier/Phone equipment

Descrição da oferta de emprego

Federal Express Corporation is seeking an on-site clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. The role handles damaged/ misaddressed packages and serves as the first contact for customer inquiries.

Responsibilities include data entry, report preparation, address verification, and ensuring accurate scan statuses to facilitate same-day delivery.