Operations Admin & Customer Support Specialist

FedEx; Whitsett (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Federal Express Corporation is seeking an administrative associate to perform clerical and operational support across hub and station areas, including linehaul, records management, QA and customer service. You will handle damaged/ misaddressed packages and serve as the first contact for customer inquiries.

Responsibilities include data entry, reports, audits, and ensuring timely scans, with focus on accuracy and rapid processing to support delivery times.

Qualifications

• General clerical duties including typing, data entry, filing, and phone use.
• Solid customer service mindset with attention to detail and accuracy.
• Proficiency in Microsoft Office and web-based systems for data handling.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (filing, copying, emailing, answering phones).
• Reviews and enters data in various systems to support functional areas.
• Compiles data and prepares regular and adhoc reports for management.
• Acts as frontline customer service to resolve inquiries and issues.
• Maintains records, supports audits, and ensures proper documentation.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking an administrative associate to perform clerical and operational support across hub and station areas, including linehaul, records management, QA and customer service. You will handle damaged/ misaddressed packages and serve as the first contact for customer inquiries.

Responsibilities include data entry, reports, audits, and ensuring timely scans, with focus on accuracy and rapid processing to support delivery times.