Senior Operations Admin & Customer Support

Jobtome; Biddeford (ME); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking an administrative specialist to support hub and station operations, customer service, and quality assurance. You will process clerical tasks, handle damaged packages, and act as the first point of contact for customers, ensuring timely resolution.

The role emphasizes data entry, reporting, audit support, and efficient workflow within a fast-paced environment, with minimal travel and a strong commitment to accuracy and service.

Qualifications

• Proficient data entry and clerical tasks.
• Strong Microsoft Office and web apps skills.
• Excellent customer service abilities.
• Accurate and detail oriented with time management.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations.
• Review and enter data in various systems to support functions.
• Compile data and prepare regular/ad hoc reports for management.
• Serve as frontline customer service for inquiries and issues.
• Assist with BCSA audit data retrieval and review.
• Address searches and corrections to ensure timely delivery.
• Track metrics and prepare weekly management reports.
• Handle IC inquiries or issues and route appropriately.
• Perform other duties as assigned.

Skills

Typing

Data entry

Phone use

Copier

Fax use

Microsoft Office

Customer service

Time management

Organization

Multitasking

Education

High School Diploma or GED

Tools

Web-based applications

Microsoft Office

Job description

Federal Express Corporation is seeking an administrative specialist to support hub and station operations, customer service, and quality assurance. You will process clerical tasks, handle damaged packages, and act as the first point of contact for customers, ensuring timely resolution.

The role emphasizes data entry, reporting, audit support, and efficient workflow within a fast-paced environment, with minimal travel and a strong commitment to accuracy and service.