Senior Operations Consultant: Process Improvement

ghr; Jacksonville (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

Bank of America is seeking a Project Manager focused on operations and process improvement. You will lead cross-functional initiatives, analyze current processes, and drive changes to improve efficiency and controls. The role emphasizes collaboration with operations, risk management, and stakeholder communication.

Ideal candidates bring at least 3 years in operations or business support, proven project leadership, and strong MS Excel skills to sort and compile data for decision making.

Qualifications

• Minimum of 3 years of relevant operations, process improvement, or business support experience.
• Experience leading projects.
• Proficient with MS Office - Excel.
• Operational risk / controls
• Process optimization
• Data driven- sorting and compiling

Responsibilities

• Analyze current processes and workflows to identify pain points and develop improvement solutions.
• Coordinate with the business to support defined project tasks, tracking deliverables and statuses.
• Support partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establish and maintain relationships with relevant client stakeholders to communicate updates and eliminate issues.
• Perform risk management activities to minimize project risks.
• Assist with creating and maintaining comprehensive project documentation.
• Leverage business knowledge to identify opportunities for improvement and support change execution.

Skills

Customer and Client Focus

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Issue Management

Analytical Thinking

Oral Communications

Presentation Skills

Tools

MS Office - Excel

Job description

Bank of America is seeking a Project Manager focused on operations and process improvement. You will lead cross-functional initiatives, analyze current processes, and drive changes to improve efficiency and controls. The role emphasizes collaboration with operations, risk management, and stakeholder communication.

Ideal candidates bring at least 3 years in operations or business support, proven project leadership, and strong MS Excel skills to sort and compile data for decision making.