Senior Process Design & Transformation Lead

Bank of America; Charlotte (NC); On-site; USD 113,000 - 157,000; Full time

Job summary

Bank of America is seeking a Process Design Consultant II to lead cross-functional transformation within Wealth Management Operations. You will shape process strategies, mentor junior consultants, and influence senior stakeholders while delivering measurable business impact.

The role emphasizes advanced analytics, executive presence, and the ability to navigate ambiguity across multiple lines of business. A strong background in operational excellence is required.

Qualifications

• 3+ years of process design experience including process, organization, and technology.
• 3+ years of strategic planning, business model innovation, and business case development.
• Advanced analytical and critical thinking skills with experience in data-driven decision making.
• Strong executive presence and stakeholder management skills.
• Advanced process mapping and modeling skills using tools such as Visio
• Expertise in storytelling and presentation, both written and verbal.
• Avid learner comfortable navigating new situations
• Skilled at managing high degrees of complexity

Responsibilities

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters, SIPOC, RACI maps, risk assessments, control plans, and related artifacts

Skills

Change Management

Continuous Improvement

Process Design

Process Simplification

Reporting

Business Process Analysis

Critical Thinking

Process Performance Measurement

Program Management

Strategic Thinking

Conflict Management

Decision Making

Process Effectiveness

Scenario Planning

Tools

Visio

Job description

Bank of America is seeking a Process Design Consultant II to lead cross-functional transformation within Wealth Management Operations. You will shape process strategies, mentor junior consultants, and influence senior stakeholders while delivering measurable business impact.

The role emphasizes advanced analytics, executive presence, and the ability to navigate ambiguity across multiple lines of business. A strong background in operational excellence is required.