Operations Strategy & Process Improvement Leader

Bank of America; Jacksonville (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a detail-oriented professional in Jacksonville to lead operations improvement projects. You will analyze existing processes, coordinate cross-functional teams, and drive implementable solutions that deliver measurable business impact.

The role emphasizes risk management, stakeholder communication, and documentation, with a 40-hour work week in a traditional office setting. This is a full-time position focused on operational excellence.

Qualifications

• Minimum of 3 years of relevant operations, process improvement, or business support experience.
• Experience leading projects and coordinating cross-functional teams.
• Proficient with MS Office - Excel; strong data-driven decision making.

Responsibilities

• Analyze current processes and workflows to identify pain points and opportunities for improvement.
• Lead project tasks, track deliverables, and measure progress against success metrics.
• Establish relationships with client stakeholders and provide guidance to internal teams.
• Support risk management activities and maintain project documentation.

Skills

Process improvement

Operations management

Data analysis

Risk management

Stakeholder communication

Project coordination

Commercial lending experience

Tools

MS Office - Excel

Job description

Bank of America is seeking a detail-oriented professional in Jacksonville to lead operations improvement projects. You will analyze existing processes, coordinate cross-functional teams, and drive implementable solutions that deliver measurable business impact.

The role emphasizes risk management, stakeholder communication, and documentation, with a 40-hour work week in a traditional office setting. This is a full-time position focused on operational excellence.