Operations Strategy & Projects Consultant

Bank of America; California (MO); On-site; USD 60,000 - 96,000; Full time

Benefits offered by this job

Discretionary incentive

Annual discretionary award

Benefits package

Job summary

Bank of America is seeking an operations-focused professional to resolve complex problems and execute intricate transactions for a single site or small unit. The role involves advising on design and implementation of products, systems, and services within an operations context.

You will lead projects, provide technical guidance, and ensure accurate payoff processing and documentation review, contributing to customer satisfaction and process excellence.

Qualifications

• 3–5 years of experience and/or knowledge of General Accounting and General Ledger activity.
• Must be able to multitask and work well within a team setting.
• Detail oriented with accuracy.
• Excellent verbal and written communication skills.
• Advanced Excel skills.

Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
• Advises on projects and directs activities of a team related to special initiatives.
• Advises as a technical expert in the assigned area, understanding the business unit's operations processes and implications on other groups.
• Consults on present-state, develops alternative future-state approaches, and guides program setup, execution, and control.
• Identifies and recommends responsibilities and accountabilities for key programs/projects.
• Accurate and timely processing of customer's inquiries for a payoff quote and related documentation review.

Skills

Customer and Client Focus

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Critical Thinking

Issue Management

Analytical Thinking

Decision Making

Oral Communications

Presentation Skills

Job description

Bank of America is seeking an operations-focused professional to resolve complex problems and execute intricate transactions for a single site or small unit. The role involves advising on design and implementation of products, systems, and services within an operations context.

You will lead projects, provide technical guidance, and ensure accurate payoff processing and documentation review, contributing to customer satisfaction and process excellence.