Senior Operations Consultant

ghr; Jacksonville (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

Bank of America is seeking a Project Manager focused on operations and process improvement. You will lead cross-functional initiatives, analyze current processes, and drive changes to improve efficiency and controls. The role emphasizes collaboration with operations, risk management, and stakeholder communication.

Ideal candidates bring at least 3 years in operations or business support, proven project leadership, and strong MS Excel skills to sort and compile data for decision making.

Qualifications

• Minimum of 3 years of relevant operations, process improvement, or business support experience.
• Experience leading projects.
• Proficient with MS Office - Excel.
• Operational risk / controls
• Process optimization
• Data driven- sorting and compiling

Responsibilities

• Analyze current processes and workflows to identify pain points and develop improvement solutions.
• Coordinate with the business to support defined project tasks, tracking deliverables and statuses.
• Support partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establish and maintain relationships with relevant client stakeholders to communicate updates and eliminate issues.
• Perform risk management activities to minimize project risks.
• Assist with creating and maintaining comprehensive project documentation.
• Leverage business knowledge to identify opportunities for improvement and support change execution.

Skills

Customer and Client Focus

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Issue Management

Analytical Thinking

Oral Communications

Presentation Skills

Tools

MS Office - Excel

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities:

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and eliminate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Minimum Requirements:

• Minimum of 3 years of relevant operations, process improvement, or business support experience
• Experience leading projects
• Proficient with MS Office - Excel
• Operational risk / controls
• Process optimization
• Business operations or support functions
• Data driven- sorting and compiling

Desired Skills:

• Legal documentation review experience
• Commercial lending experience

Skills:

• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Shift:

1st shift (United States of America)

Hours Per Week:

40