Senior Ops Leader, Financial Services & Process Excellence

Bank of America; South Dakota; On-site; USD 72,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking an experienced Operations Manager to lead a unit within its internal transaction processing organization. You will manage end-to-end processes, ensure policy compliance, and drive efficiency through data-driven decision-making.

The role emphasizes staff development, risk management, and collaboration across product lines, with a strong focus on budgets, reporting, and forecasting to support business objectives.

Qualifications

• Minimum of 4 years of experience in operations, finance, accounting, or a related function within a regulated or process-driven environment, including experience managing or leading a team.
• Experience overseeing operational processes, ensuring adherence to established procedures, service levels, risk controls, and regulatory requirements.
• Experience reviewing financial transactions, operational activity, or complex documentation to identify discrepancies, mitigate risk, and support accurate decision-making.

Responsibilities

• Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines by overseeing transaction reviews to confirm authorization, documentation, funding availability, and risk requirements before approval decisions.
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas by directing transaction review practices and ensuring consistent execution of approval, exception, and return workflows.
• Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence by aligning team resources to transaction volumes and coaching associates on complex financial transaction reviews.
• Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness by monitoring transaction approvals, exceptions, and returns to improve accuracy, efficiency, and service levels.

Skills

Business Operations Management

Customer Service Management

Performance Management

Process Performance Measurement

Talent Development

Account Management

Client Management

Leadership Development

Process Management

Relationship Building

Hiring and Onboarding

Policies, Procedures, and Guidelines

Process Design

Risk Management

Workforce Analytics

Tools

Microsoft Excel

Job description

Bank of America is seeking an experienced Operations Manager to lead a unit within its internal transaction processing organization. You will manage end-to-end processes, ensure policy compliance, and drive efficiency through data-driven decision-making.

The role emphasizes staff development, risk management, and collaboration across product lines, with a strong focus on budgets, reporting, and forecasting to support business objectives.