Logistics Operations Admin & Customer Support

FedEx Group; North Billerica (MA); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operations. You will handle data entry, reporting, and customer inquiries while assisting with audits and quality control to ensure timely deliveries.

The role emphasizes accuracy, speed, and reliable communication with management and ICs, with minimal travel and an AM shift. Equal opportunity employer with accommodations available.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service or clerical experience; dock operations preferred.
• Proficient with typing, data entry, and MS Office; strong communication skills.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in systems to support the functional area.
• Compiles data and provides regular and ad hoc reports to management.
• Serves as frontline customer service to receive, solve and/or escalate inquiries.
• Assists with Business Control Self Assessment data retrieval for audit by management.
• Additional quality assurance/loss prevention functions: searches/corrections to ensure timely delivery and loss mitigation.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operations. You will handle data entry, reporting, and customer inquiries while assisting with audits and quality control to ensure timely deliveries.

The role emphasizes accuracy, speed, and reliable communication with management and ICs, with minimal travel and an AM shift. Equal opportunity employer with accommodations available.