Senior Operations Admin: Hub & QA Support

Federal Express Corporation; Northampton Township (Bucks County); On-site; USD 32,000 - 45,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical/administrative associate for hub and station operations. You will support multiple areas including linehaul, quality assurance and customer service, handling data entry, reporting and frontline inquiries.

Responsibilities include auditing data for accuracy, preparing management reports, and assisting loss-prevention and address verification activities to ensure timely deliveries and accurate scans.

Qualifications

• High School Diploma or GED required.
• Two years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficient with data entry and basic software applications.

Responsibilities

• Provides clerical support to management and operational functions including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support the respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Acts as frontline customer service to receive, solve and escalate customer inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audit data retrieval and file preparation.
• Supports timely delivery and loss prevention by performing address searches and ensuring packages are in good condition.

Skills

Typing & data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented clerical/administrative associate for hub and station operations. You will support multiple areas including linehaul, quality assurance and customer service, handling data entry, reporting and frontline inquiries.

Responsibilities include auditing data for accuracy, preparing management reports, and assisting loss-prevention and address verification activities to ensure timely deliveries and accurate scans.