Operations Admin: Data, QA & Customer Care

Federal Express Corporation; Miamisburg (OH); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, ensuring timely handling of damaged or misaddressed packages and serving as the first point of contact for customers.

The role focuses on data entry, reporting, and frontline customer service across linehaul, QA, and BCSA audit activities, with emphasis on accuracy, efficiency, and timely communications.

Qualifications

• High School Diploma or GED is required.
• Four (4) years of customer service, clerical or related experience required; dock operations or distribution center experience preferred.

Responsibilities

• Provide clerical support to management and operations (typing, filing, faxing, emailing, phones).
• Review, research and enter data in systems to support functional areas.
• Compile data and generate regular and ad-hoc reports for management.
• Serve as frontline customer service to address inquiries and issues.
• Assist with audits by retrieving data/files for review.
• Support linehaul and QA duties, including data entry for IC settlements and DOT files.
• Prioritize workflow to maximize same-day delivery and mitigate loss/damage.
• Ensure accurate scan statuses and manage damaged/unaddressed packages per policy.
• Research missing packages and analyze lost/damaged claims for trends.

Skills

Typing

Data entry

Phone skills

Customer service

Time management

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, ensuring timely handling of damaged or misaddressed packages and serving as the first point of contact for customers.

The role focuses on data entry, reporting, and frontline customer service across linehaul, QA, and BCSA audit activities, with emphasis on accuracy, efficiency, and timely communications.