Operations Admin: Data-Driven, QA & Customer Care (Hub)

Federal Express Corporation; Northampton Township (Bucks County); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a Clerk/Administrative Associate to perform clerical and administrative tasks across hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged and misaddressed packages, act as the first point of contact for customers, and support reporting and data entry to enable timely delivery.

The role requires accurate data entry, strong MS Office skills, and solid customer service experience in a fast-paced

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with audits and related activities.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a Clerk/Administrative Associate to perform clerical and administrative tasks across hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged and misaddressed packages, act as the first point of contact for customers, and support reporting and data entry to enable timely delivery.

The role requires accurate data entry, strong MS Office skills, and solid customer service experience in a fast-paced