Operations Admin II: Frontline Ops & Customer Support

Federal Express Corporation; Perrysburg (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle damaged and misaddressed packages to optimize delivery times and act as a customer’s first contact for a range of issues.

The role emphasizes data entry, report generation, and audits, with a focus on timely processing, accuracy, and excellent service in a fast-paced environment.

Qualifications

• Two years of customer service or clerical experience required.
• Experience in dock operations or distribution center preferred.
• Typing, data entry and basic office software proficiency.
• Strong communication and organizational skills.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Review, research and enter data to support respective area and compile regular/adhoc reports.
• Serve as frontline customer service to resolve inquiries and issues or escalate as needed.
• Assist with BCSA audit data retrieval and documentation for review.
• Support loss prevention with address verification and timely package delivery.

Skills

Typing

Data entry

Phone & fax handling

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle damaged and misaddressed packages to optimize delivery times and act as a customer’s first contact for a range of issues.

The role emphasizes data entry, report generation, and audits, with a focus on timely processing, accuracy, and excellent service in a fast-paced environment.