Operations Admin: Customer Service & Data Ops

FedEx Group; Roseville (MN); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking an experienced hub/operations clerk to perform clerical and administrative duties within various operational areas, ensuring accurate data entry and timely customer service.

The role supports linehaul and quality assurance, investigates missing or damaged packages, and contributes to weekly reports for management. Overtime and early shifts may apply.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Microsoft Office software and web-based applications.
• Customer service skills necessary to respond to requests.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escape customer inquiries and issues.
• Assists management with BCsa audit activity by retrieving data and/or files for review.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Researches missing packages to understand root causes of scanning failures and compiles information on disputed deliveries for management review.

Skills

Typing

Data entry

Phone usage

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking an experienced hub/operations clerk to perform clerical and administrative duties within various operational areas, ensuring accurate data entry and timely customer service.

The role supports linehaul and quality assurance, investigates missing or damaged packages, and contributes to weekly reports for management. Overtime and early shifts may apply.