Senior Operations Admin — Frontline Support & Data Ops

FedEx Logistics; Greenwood (IN); On-site; USD 36,000 - 60,000; Full time

Job summary

FedEx Logistics is seeking a diligent Clerical/Administrative Specialist to support hub and station operations. You will handle data entry, reporting, and customer inquiries, contributing to efficient delivery and QA tasks.

Role requires strong organizational skills, four years of experience in customer service or related fields, and proficiency with Microsoft Office. Monday through Friday, 9am–5pm, on-site position in Indiana.

Qualifications

• Must be able to perform clerical tasks with accuracy and speed.
• Experience handling customer inquiries in a fast-paced setting is preferred.
• Proficiency with MS Office and data-entry systems is required.

Responsibilities

• Provide clerical support to management and operations teams (photocopying, filing, faxing, emailing, phone answering).
• Enter and review data in various systems to support functional areas and generate reports.
• Serve as frontline customer service to resolve inquiries and escalate when needed.
• Assist with audits and data retrieval for BCSA reviews and compliance.
• Support loss prevention and QA tasks, including address searches and damage checks.
• Monitor workflow to maximize same-day resolution and timely delivery.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Logistics is seeking a diligent Clerical/Administrative Specialist to support hub and station operations. You will handle data entry, reporting, and customer inquiries, contributing to efficient delivery and QA tasks.

Role requires strong organizational skills, four years of experience in customer service or related fields, and proficiency with Microsoft Office. Monday through Friday, 9am–5pm, on-site position in Indiana.