Operations Admin Lead - Hub & QA & Customer Care

Federal Express Corporation; Zionsville (IN); On-site; USD 39,000 - 48,000; Full time

Job summary

Federal Express Corporation is seeking a detail‑oriented clerical professional to support hub and station operations in Indiana. You will handle data entry, reporting, and frontline customer inquiries to help optimize delivery times and service quality.

The role requires strong MS Office skills, four years of related experience, and a High School Diploma or GED. Evening/early afternoon shifts and a stable work routine are part of the position.

Qualifications

• High school diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficient in MS Office and data entry; strong organizational skills.

Responsibilities

• Provides clerical support to management and operational functions, including copying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Ensures timely delivery and loss prevention through address verification and package condition checks.
• Tracks metrics and prepares weekly reports for management review.

Skills

Typing

Data entry

Phone skills

Copier/fax use

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail‑oriented clerical professional to support hub and station operations in Indiana. You will handle data entry, reporting, and frontline customer inquiries to help optimize delivery times and service quality.

The role requires strong MS Office skills, four years of related experience, and a High School Diploma or GED. Evening/early afternoon shifts and a stable work routine are part of the position.