Senior Operations & Customer Service Specialist

FedEx Logistics; Prescott (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

FedEx Logistics is seeking a detail-oriented clerical associate to support hub and station operations, including data entry, records management, reports, and frontline customer service. You will address inquiries and help resolve issues to keep deliveries moving smoothly.

Minimum education is a High School Diploma or GED; prior clerical or customer service experience is preferred. Proficiency with Microsoft Office and good time management are essential.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficiency with Microsoft Office and web-based applications.
• Strong typing and data entry accuracy.

Responsibilities

• Provide clerical support to management and operations, including photocopying, filing, faxing, emailing, and answering calls.
• Review and enter data in systems to support functional areas.
• Compile data and prepare regular and ad hoc reports for management.
• Serve as frontline customer service to address inquiries and issues.
• Assist with BCSA audit data retrieval for review.
• Manage records through maintenance, destruction and inventory.

Skills

Typing

Data entry

Customer service

Microsoft Office

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Logistics is seeking a detail-oriented clerical associate to support hub and station operations, including data entry, records management, reports, and frontline customer service. You will address inquiries and help resolve issues to keep deliveries moving smoothly.

Minimum education is a High School Diploma or GED; prior clerical or customer service experience is preferred. Proficiency with Microsoft Office and good time management are essential.