Senior Operations Admin & Customer Support Specialist

FedEx; Belleville (MI); On-site; USD 25,000 - 31,000; Full time

Job summary

FedEx in Michigan seeks a proactive clerical administrator to support hub and station operations, handling linehaul, QA and customer service tasks. You will manage data entry, reports, and frontline inquiries while helping mitigate loss and ensure timely delivery.

The role requires 4+ years of relevant experience, a high school diploma, and strong MS Office skills, with a focus on accuracy and multi-tasking in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• Four years customer service or clerical experience; dock operations or distribution center preferred.
• Typing, data entry and use of phone, copier and fax.
• Microsoft Office and web-based applications knowledge.
• Strong customer service skills and attention to detail.

Responsibilities

• Provides clerical support to management and operational functions including photocopying, filing, faxing, emailing and answering phone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists with BCSA audit data retrieval for review.
• Supports timely delivery and loss prevention by address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize the number of packages processed for same-day delivery.
• Ensures all packages receive proper scan statuses and inspects hazardous materials as per policy.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Job description

FedEx in Michigan seeks a proactive clerical administrator to support hub and station operations, handling linehaul, QA and customer service tasks. You will manage data entry, reports, and frontline inquiries while helping mitigate loss and ensure timely delivery.

The role requires 4+ years of relevant experience, a high school diploma, and strong MS Office skills, with a focus on accuracy and multi-tasking in a fast-paced setting.