Hub Operations Admin & Customer Support Specialist

FedEx; Carteret (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

FedEx in New Jersey is seeking a clerical/administrative associate to support hub and station operations, including linehaul, records, quality assurance, and customer service. You will handle data entry, reporting, and frontline inquiries while helping ensure timely deliveries and loss prevention.

The role requires a High School Diploma or GED, with prior clerical or customer service experience preferred, and strong MS Office skills.

Qualifications

• High School Diploma or GED required.
• Prior clerical or customer service experience preferred.
• Proficiency with Microsoft Office and data entry.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, phone).
• Reviews, researches, and enters data in systems to support the functional area.
• Compiles data and prepares regular/adhoc reports for management.
• Serves as frontline customer service to address inquiries and issues.
• Supports audit activity by retrieving data/files for review.
• Maintains records management tasks including maintenance, destruction, and inventory.
• Addresses package issues to ensure timely delivery and loss prevention.
• Tracks workflow to maximize same-day delivery, ensures proper scan statuses.
• Inspects hazardous materials per policy and accounts for loose product.
• Researches missing packages and analyzes disputed deliveries.
• Enter IC settlement information and adjust settlements per manager.
• Collects DOT-required documents and logs, enters vehicle mileage records.

Skills

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

FedEx in New Jersey is seeking a clerical/administrative associate to support hub and station operations, including linehaul, records, quality assurance, and customer service. You will handle data entry, reporting, and frontline inquiries while helping ensure timely deliveries and loss prevention.

The role requires a High School Diploma or GED, with prior clerical or customer service experience preferred, and strong MS Office skills.