Senior Operations Admin & Data Support Specialist

FedEx Logistics; Plain City (OH); On-site; USD 25,000 - 37,000; Full time

Job summary

FedEx Logistics is seeking a detail-oriented hub/station clerical associate to support linehaul, records management, QA and customer service. You will handle data entry, reporting, and serve as the first point of contact for customers with inquiries.

Additional responsibilities include ensuring package integrity, loss prevention tasks and assisting with audits and operational processes. The role emphasizes accuracy, efficiency, and multitasking in a fast-paced environment, with minimal travel

Qualifications

• General business skills such as typing and data entry
• Software skills, including Microsoft Office and web-based applications
• Customer service skills to respond to requests
• Time management and multi-tasking in a fast-paced environment

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering phones)
• Review, research and enter data in systems to support the function
• Compile data and provide regular and adhoc reports to management
• Serve as frontline customer service to resolve inquiries and issues
• Assist with BCSA audit data retrieval
• Records maintenance, destruction and inventory management
• Perform other duties as assigned
• Support timely delivery and reduce loss by performing address searches and ensuring package condition
• Prioritize workflow to resolve and ship same-day deliveries
• Ensure all packages have proper scan statuses
• Inspect hazardous material damages per policy
• Ensure loose product is accounted for
• Research missing packages and disputed deliveries for management review
• Review loss/damage claims trends for adjustments

Skills

Typing

Data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Job description

FedEx Logistics is seeking a detail-oriented hub/station clerical associate to support linehaul, records management, QA and customer service. You will handle data entry, reporting, and serve as the first point of contact for customers with inquiries.

Additional responsibilities include ensuring package integrity, loss prevention tasks and assisting with audits and operational processes. The role emphasizes accuracy, efficiency, and multitasking in a fast-paced environment, with minimal travel