Operations Admin & Data-Driven Customer Care Specialist

FedEx; Plain City (OH); On-site; USD 25,000 - 37,000; Full time

Job summary

FedEx is seeking a detail-oriented clerical and administrative professional to support hub and station operations in Ohio. You will handle data entry, filing, photocopying, and frontline customer service to resolve inquiries promptly, while assisting with audits and loss prevention tasks.

You will prioritize timely processing of packages, verify scan statuses, and help ensure accurate and efficient delivery. A High School Diploma or GED and at least four years of related experience are required.

Qualifications

• High School Diploma or GED required.
• Minimum four years of customer service or clerical experience; dock ops preferred.
• Proficient in typing, data entry, filing, and using phones, fax, and email.
• Strong computer and data management skills, with attention to detail.

Responsibilities

• As frontline customer service, respond to inquiries and resolve issues.
• Perform clerical support for management and operations (photocopying, filing, emailing, etc.).
• Review and enter data in systems to support the functional area.
• Prepare regular and ad-hoc reports for management review.
• Support audit activities and loss prevention tasks as required.
• Process address verification and ensure packages are scanned correctly and delivered timely.

Skills

Typing & data entry

MS Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

FedEx is seeking a detail-oriented clerical and administrative professional to support hub and station operations in Ohio. You will handle data entry, filing, photocopying, and frontline customer service to resolve inquiries promptly, while assisting with audits and loss prevention tasks.

You will prioritize timely processing of packages, verify scan statuses, and help ensure accurate and efficient delivery. A High School Diploma or GED and at least four years of related experience are required.