Operations Admin & Customer Support Specialist

Federal Express Corporation; Olive Branch (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical professional to support hub and station operations. You will handle data entry, records management, and customer service, ensuring timely help for damaged or misaddressed packages and acting as the first point of contact for customer inquiries.

The role emphasizes accuracy, timely reporting, and collaboration with management on audits and process improvements.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficient in Microsoft Office and data entry.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide clerical support to management and operations, including photocopying, filing, faxing, emailing and answering phones.
• Review, research and/or enter data in various systems to support the functional area.
• Compile data and provide regular and adhoc reports to management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCAS audit data retrieval and document preparation.
• Maintain records management tasks including maintenance, destruction and inventory.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a detail-oriented clerical professional to support hub and station operations. You will handle data entry, records management, and customer service, ensuring timely help for damaged or misaddressed packages and acting as the first point of contact for customer inquiries.

The role emphasizes accuracy, timely reporting, and collaboration with management on audits and process improvements.