Senior Onsite IT Support Lead — Mentorship & Impact

Rocketlab; Long Beach (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Employee Stock Purchase Program

Comprehensive benefits

Onsite fitness centers

Discounts on merchandise

Parental leave

Job summary

Rocket Lab in Long Beach, CA is seeking a Senior IT Support Specialist onsite to work with the IT Client Services Lead and multiple IT teams, including Infrastructure and Launch. You will be the senior on‑site support for Rocket Lab HQ staff, mentoring teammates and owning complex tasks in a dynamic, collaborative environment.

This role provides exposure to a range of technologies, cross‑team collaboration during launches, and opportunities to learn, grow, and contribute to mission‑critical

Qualifications

• 4+ years of IT support experience with a diploma.
• Experience supporting end-to-end IT projects in all phases.
• Familiarity with AI platforms and prompt engineering concepts.

Responsibilities

• Provide efficient delivery of IT services to Rocket Lab.
• Track and update Incident, Request, Problem, Change, and Project tickets.
• Be the on-site subject matter expert for IT Support.
• Offer instruction, guidance, and documentation to teams.
• Support Launch and Mission Operation during launches.
• Occasional domestic travel; on-call rotation may be required.

Skills

IT support experience

Windows/Linux familiarity

Networking basics

Scripting language

Active Directory / Group Policy

AI platforms familiarity

Education

High school diploma or GED

Tools

Azure

AWS

O365

Terraform

Ansible

Job description

Rocket Lab in Long Beach, CA is seeking a Senior IT Support Specialist onsite to work with the IT Client Services Lead and multiple IT teams, including Infrastructure and Launch. You will be the senior on‑site support for Rocket Lab HQ staff, mentoring teammates and owning complex tasks in a dynamic, collaborative environment.

This role provides exposure to a range of technologies, cross‑team collaboration during launches, and opportunities to learn, grow, and contribute to mission‑critical