Senior On-Site IT Support & Infrastructure Lead

Rocket Lab Corporation; Middle River (MD); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Paid Vacation

Sick Leave & Holidays

401(k) with match

Equity options

Onsite snacks

Job summary

Rocket Lab Corporation is seeking a Senior IT Support Analyst I for our Middle River, MD site. The role provides on-site IT infrastructure support—clients, servers, network—while collaborating with Infrastructure and Launch teams.

You will own projects end-to-end and help maintain critical systems for mission operations. Requirements include 5+ years in IT support or similar, STEM background, and experience with ITIL processes, AD, scripting, and monitoring.

Qualifications

• STEM degree or equivalent technical background.
• Familiarity with ITIL processes and formal Change/Incident/Problem/Configuration management.
• Experience across Windows/Linux desktop/server OS, networking, scripting, AD/GP, monitoring.

Responsibilities

• Provide day-to-day IT services and on-site support to Rocket Lab staff.
• Track and update incidents, requests, changes, and projects; document actions.
• Diagnose and resolve complex IT issues; create/runbooks as needed.
• Support Launch and Mission Operations during launches.
• Own on-site IT infrastructure including clients, servers, and network.
• Lead medium-to-large IT projects end-to-end with cross-team collaboration.

Skills

ITIL

Active Directory

PowerShell

Python

Networking

Education

STEM degree or equivalent technical background

Tools

Azure

AWS

O365

Terraform

Ansible

Job description

Rocket Lab Corporation is seeking a Senior IT Support Analyst I for our Middle River, MD site. The role provides on-site IT infrastructure support—clients, servers, network—while collaborating with Infrastructure and Launch teams.

You will own projects end-to-end and help maintain critical systems for mission operations. Requirements include 5+ years in IT support or similar, STEM background, and experience with ITIL processes, AD, scripting, and monitoring.