Onsite IT Support Team Lead

Rocket Lab; Long Beach (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Rocket Lab's IT team in Long Beach is seeking a Supervisor, IT Support to oversee the day-to-day IT service delivery on-site at the global headquarters. You will coordinate ticket management, ensure timely resolution, and maintain high service quality for a fast-paced environment.

This role combines hands-on leadership with strategic collaboration across Infrastructure, Launch, and Cybersecurity teams, shaping IT operations and staff development while supporting essential business operations.

Qualifications

• Experience leading IT support teams.
• Strong ticketing and incident management skills.
• Ability to collaborate with Infrastructure, Launch, and Cybersecurity.

Responsibilities

• Coordinate day-to-day IT support delivery.
• Escalate and resolve complex tickets.
• Serve as bridge between frontline staff and senior management to maintain service standards.

Skills

IT support

Ticket management

Leadership

Cross-functional collaboration

Job description

Rocket Lab's IT team in Long Beach is seeking a Supervisor, IT Support to oversee the day-to-day IT service delivery on-site at the global headquarters. You will coordinate ticket management, ensure timely resolution, and maintain high service quality for a fast-paced environment.

This role combines hands-on leadership with strategic collaboration across Infrastructure, Launch, and Cybersecurity teams, shaping IT operations and staff development while supporting essential business operations.