Senior Onsite Field Server Engineer

Unisys; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys is seeking a Field Engineer to provide the full range of on-site engineering support for a base of large clients in the Norwich, CT area. You will own the on-site service activity and perform advanced maintenance across products, including installations, while delivering feedback to improve service delivery.

The role emphasizes using advanced tools to resolve client issues, collaborating with teammates, and contributing to metrics and documentation.

Qualifications

• High School Diploma or GED required; may require technical certification or Associate Degree.
• Typically 2–4 years' experience in the area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED; technical certification or Associate Degree may be required

Job description

Unisys is seeking a Field Engineer to provide the full range of on-site engineering support for a base of large clients in the Norwich, CT area. You will own the on-site service activity and perform advanced maintenance across products, including installations, while delivering feedback to improve service delivery.

The role emphasizes using advanced tools to resolve client issues, collaborating with teammates, and contributing to metrics and documentation.