Onsite Computer & Server Field Technician

Unisys Corporation; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) plan

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys Corporation is seeking an on-site Field Engineer to provide full support for a base of major clients. You will own onsite service activities, perform advanced maintenance, and conduct installations as needed.

You will use specialized tools and knowledge to resolve issues, contribute to service improvements, and assist teammates with technical guidance. A valid driver's license is required for this role.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

On-site service

Troubleshooting

Installation

Client support

Education

Associate Degree or Technical Certification

Job description

Unisys Corporation is seeking an on-site Field Engineer to provide full support for a base of major clients. You will own onsite service activities, perform advanced maintenance, and conduct installations as needed.

You will use specialized tools and knowledge to resolve issues, contribute to service improvements, and assist teammates with technical guidance. A valid driver's license is required for this role.