Senior Field Engineer Lead | Client-Focused Tech Expert

Unisys; Norwich (CT); On-site; USD 75,000 - 110,000; Full time

Job summary

Unisys is seeking an experienced Field Engineer to lead on-site IT service delivery at client sites in Norwich, CT. You will mentor technicians, troubleshoot complex issues and guide the rollout of new or upgraded products to ensure a top-notch client experience.

You will act as a subject matter expert, deliver technical training, manage escalations, monitor performance, and collaborate with teams to improve frontline processes and overall efficiency.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree preferred.
• 7+ years’ experience in area of responsibility.

Responsibilities

• Lead technicians and provide direction to the team.
• Resolve client escalations and ensure best-in-class client experience.
• Support rollout of new or upgraded products.
• Monitor performance and address recurring issues.
• Provide technical training and improvement programs.

Skills

Team leadership

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys is seeking an experienced Field Engineer to lead on-site IT service delivery at client sites in Norwich, CT. You will mentor technicians, troubleshoot complex issues and guide the rollout of new or upgraded products to ensure a top-notch client experience.

You will act as a subject matter expert, deliver technical training, manage escalations, monitor performance, and collaborate with teams to improve frontline processes and overall efficiency.