Onsite Field IT Engineer - Advanced Desktop Support

Unisys; City of Rensselaer (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) plan

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys is seeking a Field Engineer to provide comprehensive onsite support for a base of large, complex clients. You will own onsite service activities, perform advanced maintenance, and contribute to continuous improvement through feedback and documentation.

The role requires a High School Diploma or GED, with technical certification or an Associate Degree preferred, and typically 2–4 years of related experience. Willingness to be onsite 5 days a week is a must.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree preferred.
• Generally, 2-4 years’ experience in area of responsibility.
• MUST be willing to be onsite 5 days a week.

Responsibilities

• Provide the full range of Field Engineering support for an assigned base of large/complex clients.
• Take complete ownership of onsite service activity.
• Perform advanced-level maintenance on all products, including low-complexity installation activities.
• Provide technical feedback on equipment, systems and processes to improve service delivery.
• Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identify and resolve systemic issues within the team.
• Proactively support the needs of other team members with technical assistance and expertise.
• Contribute to improved client services metrics, reporting and documentation.
• Monitor technical and process issues and inform management with improvement recommendations.

Skills

Field engineering

Customer support

Diagnostics

Technical communication

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys is seeking a Field Engineer to provide comprehensive onsite support for a base of large, complex clients. You will own onsite service activities, perform advanced maintenance, and contribute to continuous improvement through feedback and documentation.

The role requires a High School Diploma or GED, with technical certification or an Associate Degree preferred, and typically 2–4 years of related experience. Willingness to be onsite 5 days a week is a must.