Senior Field Engineer: Onsite Tech & Client Solutions

Unisys Corporation; Norwich (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Unisys Corporation is seeking a Field Engineer to deliver on-site engineering support for a base of large, complex clients. You will own the on-site service activity, perform advanced maintenance, and handle low-complexity installation tasks to keep systems running smoothly.

You will use advanced tools to troubleshoot issues, provide feedback to improve service delivery, and document outcomes. Collaboration with teammates is essential to raise client service metrics and ensure proactive

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys Corporation is seeking a Field Engineer to deliver on-site engineering support for a base of large, complex clients. You will own the on-site service activity, perform advanced maintenance, and handle low-complexity installation tasks to keep systems running smoothly.

You will use advanced tools to troubleshoot issues, provide feedback to improve service delivery, and document outcomes. Collaboration with teammates is essential to raise client service metrics and ensure proactive