Field Engineer Technician — Onsite Solutions Expert

Unisys; City of White Plains (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare + HSA matching

Job summary

Unisys is seeking a Field Engineer to provide comprehensive onsite support for a portfolio of large clients in the New York area. You will own on-site service activities, perform advanced maintenance on products, and install low-complexity equipment as needed.

Your role involves delivering technical feedback to improve service delivery, using advanced tools to resolve client issues, and supporting teammates with expertise to strengthen client satisfaction and metrics.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Typically 2–4 years of related field experience.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED

Technical certification or Associate Degree

2-4 years’ experience in area of responsibility

Job description

Unisys is seeking a Field Engineer to provide comprehensive onsite support for a portfolio of large clients in the New York area. You will own on-site service activities, perform advanced maintenance on products, and install low-complexity equipment as needed.

Your role involves delivering technical feedback to improve service delivery, using advanced tools to resolve client issues, and supporting teammates with expertise to strengthen client satisfaction and metrics.