Onsite Field Engineer & Technician — Client Solutions Pro

Unisys; New York (NY); Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

401(k) match

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Descripción de la vacante

Unisys is seeking a Field Engineer to provide the full range of onsite support for a base of large and complex clients. You will own on-site service activities and perform advanced maintenance on products, including installation tasks.

You will use advanced tools to diagnose issues and capture feedback to improve service delivery. We value proactive teamwork, documentation, and the ability to resolve client problems efficiently.

Formación

• High School Diploma or GED required; may require technical certification or Associate Degree.
• Typically 2–4 years of experience in area of responsibility.

Responsabilidades

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Conocimientos

Field engineering

Educación

High School Diploma or GED

Technical Certification

Associate Degree

Descripción del empleo

Unisys is seeking a Field Engineer to provide the full range of onsite support for a base of large and complex clients. You will own on-site service activities and perform advanced maintenance on products, including installation tasks.

You will use advanced tools to diagnose issues and capture feedback to improve service delivery. We value proactive teamwork, documentation, and the ability to resolve client problems efficiently.