Senior Onboarding Lead - Enterprise Digital Ordering (Remote)

PAR Technology; Alton (IL); Remoto; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

PAR Technology Corporation is seeking a Senior Onboarding Manager, Ordering to lead enterprise restaurant implementations from kickoff through go-live and hypercare. This senior IC role owns discovery, scoping, menu build, integrations, and testing, guiding customers and internal partners toward a successful digital ordering launch.

You will mentor peers, shape playbooks, and collaborate with Product and Engineering to anticipate dependencies, as the Ordering onboarding function scales with the

Competenze

• 3–5+ years of SaaS onboarding experience.
• Experience in Quick Service Restaurant (QSR) technology is highly valued.
• Technical fluency with SaaS platforms and integrations.
• Proven track record leading complex enterprise migrations.
• Strong project-management discipline and executive communication.
• Ability to create structure from ambiguity and drive momentum.
• Excellent customer-facing communication and collaboration skills.
• Comfort balancing competing customer needs and dependencies.
• Continuous-improvement mindset to enhance onboarding processes.

Mansioni

• Lead onboarding engagements end to end from kickoff through go-live and hypercare.
• Own project plans, timelines, risks, governance, and stakeholder communication.
• Serve as primary onboarding partner guiding customers through complex decisions.
• Lead complex digital menu and channel implementations with partners like Uber Eats and Grubhub.
• Navigate POS integrations, menu mapping, and channel parity with customers and teams.
• Collaborate with Product and Engineering to anticipate dependencies.
• Develop repeatable playbooks, processes, and operating practices for scale.
• Use AI tools to improve planning, analytics, and reporting.
• Mentor the onboarding team and raise delivery standards.
• Help shape how the Ordering onboarding function scales as the business grows.

Conoscenze

SaaS onboarding

Enterprise implementations

Project management

Customer communication

Ambiguity management

Continuous improvement

Descrizione del lavoro

PAR Technology Corporation is seeking a Senior Onboarding Manager, Ordering to lead enterprise restaurant implementations from kickoff through go-live and hypercare. This senior IC role owns discovery, scoping, menu build, integrations, and testing, guiding customers and internal partners toward a successful digital ordering launch.

You will mentor peers, shape playbooks, and collaborate with Product and Engineering to anticipate dependencies, as the Ordering onboarding function scales with the