Senior On-Site Server Support Technician

Worldwide TechServices; Village of North Syracuse (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Additional incentive for each call closed

Job summary

Worldwide TechServices in Village of North Syracuse is seeking a Dynamic Server Support technician to perform troubleshooting for various client products including desktops and servers. The role requires effective communication with clients, timely issue resolution, and adherence to established service level agreements.

Candidates should possess a technical school certification and preferably have customer service experience. Additional responsibilities include administrative tasks and ensuring accurate reporting of service calls.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Report all activity in an accurate and timely manner.

Skills

Communication regarding technical issues

Ability to drive to client locations

Lifting and moving computer equipment up to 50 lbs

Ownership of a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Worldwide TechServices in Village of North Syracuse is seeking a Dynamic Server Support technician to perform troubleshooting for various client products including desktops and servers. The role requires effective communication with clients, timely issue resolution, and adherence to established service level agreements.

Candidates should possess a technical school certification and preferably have customer service experience. Additional responsibilities include administrative tasks and ensuring accurate reporting of service calls.