Client-Facing Server Support Technician

Worldwide TechServices; Texarkana (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist to provide on-site and remote assistance for client equipment across diverse environments. The role involves troubleshooting desktops, laptops, servers, and related peripherals, and delivering timely repairs and service calls.

You will work with customers, document actions, and maintain OEM certifications while complying with safety policies.

Qualifications

• Technical school certification or equivalent.
• 0–2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Travel to client locations

Clear client communication

Lift 50 lbs

Basic repair toolkit

Overnight travel

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist to provide on-site and remote assistance for client equipment across diverse environments. The role involves troubleshooting desktops, laptops, servers, and related peripherals, and delivering timely repairs and service calls.

You will work with customers, document actions, and maintain OEM certifications while complying with safety policies.