On-Site Server Support Technician

Worldwide TechServices; Augusta (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to diagnose and repair client equipment and provide responsive technical assistance on-site and remotely as needed. The role involves direct client interaction, handling service calls, and ensuring timely problem resolution in a fast-paced environment.

Ideal candidates will have a technical certification, 0-2 years of experience, and a customer-service mindset.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established SLA.
• Meet customer service satisfaction criteria as outlined by guidelines.

Skills

Communication with clients

Willingness to travel

Customer service

Damage/repair handling

Problem solving

Physical lifting

Education

Technical school certification or equivalent

Tools

OEM certifications

Knowledge of hardware

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to diagnose and repair client equipment and provide responsive technical assistance on-site and remotely as needed. The role involves direct client interaction, handling service calls, and ensuring timely problem resolution in a fast-paced environment.

Ideal candidates will have a technical certification, 0-2 years of experience, and a customer-service mindset.