On-Site Server Support Technician - Client-Focused

Worldwide TechServices; Little Rock (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist to diagnose and repair desktops, laptops, deskside systems, ESF, and servers while delivering timely client service. You will interact directly with customers to address technical issues and meet service level agreements.

The role requires technical school certification or equivalent, 0–2 years in a relevant role; valid driver's license and reliable transportation.

Qualifications

• Technical school certification or equivalent required.
• 0–2 years of relevant experience; customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Travel to client locations

Heavy lifting

Repair basics

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist to diagnose and repair desktops, laptops, deskside systems, ESF, and servers while delivering timely client service. You will interact directly with customers to address technical issues and meet service level agreements.

The role requires technical school certification or equivalent, 0–2 years in a relevant role; valid driver's license and reliable transportation.