Senior On-Site Server Support Technician

Worldwide TechServices; Effingham (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Worldwide TechServices is looking for a Dynamic Server Support specialist in Effingham, Illinois. This senior role involves troubleshooting a variety of client products and providing quality customer support. Ideal candidates will have a technical school certification and some experience alongside essential skills in equipment handling and communication. Additional incentive offered for closed calls. Join a leading technology services company dedicated to delivering exceptional service.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Follow various established policies and guidelines for service delivery.

Skills

Communication of technical issues

Driving to client locations

Ability to lift and move equipment up to 50 lbs

Ownership of a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Customer service experience

Job description

Worldwide TechServices is looking for a Dynamic Server Support specialist in Effingham, Illinois. This senior role involves troubleshooting a variety of client products and providing quality customer support. Ideal candidates will have a technical school certification and some experience alongside essential skills in equipment handling and communication. Additional incentive offered for closed calls. Join a leading technology services company dedicated to delivering exceptional service.