Senior On-Site Server & Desktop Support

Worldwide TechServices; Hillside (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Worldwide TechServices is looking for a Dynamic Server Support technician based in Hillside, Illinois. This senior position involves repairing various client products, performing troubleshooting activities for desktops and servers while interacting with clients to resolve issues accurately.

The role demands at least technical school certification or equivalent experience, with a focus on customer service. Skills in communication and a valid driver's license along with a basic tool kit are essential. A pivotal aspect is maintaining OEM certifications as directed by management.

Qualifications

• 0-2 years of relevant experience required.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Deliver all service calls within established SLA.
• Complete administrative tasks associated with service calls.

Skills

Communication about technical issues

Driving to client locations

Ability to lift and move computer equipment up to 50 lbs.

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is looking for a Dynamic Server Support technician based in Hillside, Illinois. This senior position involves repairing various client products, performing troubleshooting activities for desktops and servers while interacting with clients to resolve issues accurately.

The role demands at least technical school certification or equivalent experience, with a focus on customer service. Skills in communication and a valid driver's license along with a basic tool kit are essential. A pivotal aspect is maintaining OEM certifications as directed by management.