Senior On-Site Server & Desktop Support Pro

Worldwide TechServices; Columbia Township (MO); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Repair toolkit

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to perform troubleshooting and client-facing support for desktops, servers, and related equipment. The role involves direct interaction with clients to resolve technical issues promptly.

The position emphasizes performing a range of tasks from basic to complex troubleshooting, while ensuring adherence to service guidelines and safety policies. Travel to client locations is expected as part of the job responsibilities.

Qualifications

• Technical school certification or equivalent is typically required.
• 0–2 years of relevant experience preferred.
• Valid driver’s license with reliable transportation.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks associated with each call as documented in policies.
• Complete real-time reporting of all calls as documented in policies.
• Follow policies and documents relating to service delivery for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.
• Report all activity in an accurate and timely manner.
• Understand safety policies and work within guidelines daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Client communication

Customer service

Travel to client sites

Lift 50 lbs

Education

Technical certification or equivalent

Tools

Repair toolkit

Basic hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to perform troubleshooting and client-facing support for desktops, servers, and related equipment. The role involves direct interaction with clients to resolve technical issues promptly.

The position emphasizes performing a range of tasks from basic to complex troubleshooting, while ensuring adherence to service guidelines and safety policies. Travel to client locations is expected as part of the job responsibilities.